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TM 5-4210-230-14&P-1
TO THE OWNER AND OPERATOR
OWNER ASSISTANCE GUIDE
It is our sincere belief that every customer is entitled to, and shall receive, two distinct services--one from the product itself
and the other from the firm who sells and services that product.
If, for any reason, you do not feel you are receiving these services in connection with the operation of your vehicle or the
sales transaction, you should return to the dealership from which your vehicle was purchased so that these matters can be corrected
to your satisfaction. If the matter is not resolved at that time, it is suggested that the following procedures be followed:
A.
CONTACT A MEMBER OF MANAGEMENT AT THE SELLING LOCATION.
Discuss the details of the difficulty. In most instances any problem can be resolved to your satisfaction by the owner or
manager in charge.
B.
IF YOUR PROBLEM IS NOT RESOLVED AT THE SELLING LOCATION, CONTACT THE CLOSEST INTERNATIONAL
TRUCK REGION TO YOUR RESIDENCE AS LISTED ON THE FOLLOWING PAGE.
The matter will receive the attention of the Regional Service Department. It would be very helpful to include the following information
in your communication.
1.
Name under which new vehicle was purchased, address and telephone number of purchaser.
2.
Vehicle model and year.
3.
Vehicle delivery date and present mileage.
4.
Location where purchased.
5.
Details of the problem.
C.
IF YOUR PROBLEM STILL REMAINS UNRESOLVED, CONTACT THE MANAGER, CUSTOMER RELATIONS, TRUCK
DIVISION,
INTERNATIONAL HARVESTER CO.
401 North Michigan Avenue
Chicago, Illinois 60611
IN CANADA:
INTERNATIONAL HARVESTER CO.
3228 South Service Road
Burlington, Ontario L7N3K9
Please provide the information requested in Procedure B, plus the following:
1.
Name of person and date contacted in Procedure A.
2.
Name of person and date contacted in Procedure B.
He will review the matter and provide direction to the personnel directly responsible for the sales and service of our products
in the area in which you reside.
You will be contacted by a Company representative for final disposition.
We sincerely appreciate your purchase of an INTERNATIONAL vehicle. Remember, you are entitled to and shall receive
every consideration and complete service involving your vehicle. Thank you for favoring us with your business!
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