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INTRODUCTION - TM-5-4210-230-14P-1_44
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TRUCK SALES REGIONS
TM 5-4210-230-14&P-1 TO THE OWNER AND OPERATOR OWNER ASSISTANCE GUIDE It is our sincere belief that every customer is entitled to, and shall receive, two distinct services--one from the product itself and the other from the firm who sells and services that product. If, for any reason, you do not feel you are receiving these services in connection with the operation of your vehicle or the sales transaction, you should return to the dealership from which your vehicle was purchased so that these matters can be corrected to your satisfaction.  If the matter is not resolved at that time, it is suggested that the following procedures be followed: A. CONTACT A MEMBER OF MANAGEMENT AT THE SELLING LOCATION. Discuss  the  details  of  the  difficulty.    In  most  instances  any  problem  can  be  resolved  to  your  satisfaction  by  the  owner  or manager in charge. B. IF  YOUR  PROBLEM  IS  NOT  RESOLVED  AT  THE  SELLING  LOCATION,  CONTACT  THE  CLOSEST INTERNATIONAL TRUCK REGION TO YOUR RESIDENCE AS LISTED ON THE FOLLOWING PAGE. The matter will receive the attention of the Regional Service Department.  It would be very helpful to include the following information in your communication. 1. Name under which new vehicle was purchased, address and telephone number of purchaser. 2. Vehicle model and year. 3. Vehicle delivery date and present mileage. 4. Location where purchased. 5. Details of the problem. C. IF  YOUR  PROBLEM  STILL  REMAINS  UNRESOLVED,  CONTACT  THE  MANAGER,  CUSTOMER  RELATIONS,  TRUCK DIVISION, INTERNATIONAL HARVESTER CO. 401 North Michigan Avenue Chicago, Illinois  60611 IN CANADA: INTERNATIONAL HARVESTER CO. 3228 South Service Road Burlington, Ontario L7N3K9 Please provide the information requested in Procedure B, plus the following: 1. Name of person and date contacted in Procedure A. 2. Name of person and date contacted in Procedure B. He will review the matter and provide direction to the personnel directly responsible for the sales and service of our products in the area in which you reside. You will be contacted by a Company representative for final disposition. We sincerely appreciate your purchase of an INTERNATIONAL vehicle.  Remember, you are entitled to and shall receive every consideration and complete service involving your vehicle.  Thank you for favoring us with your business! 2

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